{"id":12,"date":"2015-12-09T00:04:07","date_gmt":"2015-12-08T23:04:07","guid":{"rendered":"http:\/\/demo.support.pt.lu\/?page_id=12"},"modified":"2025-05-20T09:25:58","modified_gmt":"2025-05-20T08:25:58","slug":"password-recovery","status":"publish","type":"page","link":"https:\/\/support.pt.lu\/fr\/webmail-documentation\/password-recovery\/","title":{"rendered":"R\u00e9cup\u00e9ration du mot de passe"},"content":{"rendered":"<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<ul>\n<li><strong><span style=\"color: #008000;\"><a style=\"color: #008000;\" href=\"#main-1\">ASSOCIATION D&#x2019;UN NUM&#xC9;RO DE GSM&#xA0; <\/a><\/span><\/strong><\/li>\n<li><strong><span style=\"color: #008000;\"><a style=\"color: #008000;\" href=\"#main-5\">R&#xC9;CUP&#xC9;R&#xC9; SON MOT DE PASSE<\/a><\/span><\/strong><\/li>\n<li><strong><span style=\"color: #008000;\"><a style=\"color: #008000;\" href=\"#main-10\">M&#xC9;THODE&#xA0; CLASSIQUE DE R&#xC9;INITIALISATION<\/a><\/span><\/strong><\/li>\n<\/ul>\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<h5><span style=\"color: #ff6600;\">Conditions Pr&#xE9;alables<\/span><\/h5>\n<p><strong>Les clients Webmail doivent associer un num&#xE9;ro de t&#xE9;l&#xE9;phone portable luxembourgeois a leur compte a fin de pouvoir restaurer son mot de passe en toute commodit&#xE9;&#xA0; en cas de perte ou autre.<\/strong><\/p>\n<h1><span style=\"color: #00ccff;\">INFO<\/span><\/h1>\n<p><strong><span style=\"color: #00ccff;\"><a href=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/icon_gsm.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1186\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/icon_gsm.png\" alt=\"\" width=\"34\" height=\"42\"\/><\/a> GARDER VOTRE T&#xC9;L&#xC9;PHONE PORTABLE PR&#xCA;T DE VOUS , IL VOUS SERA UTILE POUR LES PROC&#xC9;DURES SUIVANTES &#xA0;&#xA0;<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div><\/div>\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<hr>\n<h2 style=\"text-align: left;\"><\/h2>\n<div id=\"main-1\" style=\"text-align: left;\">\n<h2><em><span style=\"color: #000000;\">ASSOCIATION D&#x2019;UN NUM&#xC9;RO DE GSM<\/span><\/em><\/h2>\n<\/div>\n<div id=\"main-2\" style=\"text-align: left;\">\n<h4>Connectez-vous &#xE0; WebMail<\/h4>\n<\/div>\n<p style=\"text-align: left;\">Connectez-vous &#xE0; l&#x2019;interface Webmail sur <a href=\"https:\/\/webmail.pt.lu\/\">https:\/\/webmail.pt.lu<\/a><\/p>\n<p id=\"tJGIjap\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-491 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_5670296f0704f-e1537713175104.png\" alt=\"\" width=\"353\" height=\"503\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_5670296f0704f-e1537713175104.png 353w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_5670296f0704f-e1537713175104-211x300.png 211w\" sizes=\"auto, (max-width: 353px) 100vw, 353px\"\/><\/p>\n<p style=\"text-align: left;\">Apr&#xE8;s connexion vous recevez un pop-up &#xE0; fin de vous informez que votre compte n&#x2019;est pas encore associer avec un num&#xE9;ro de t&#xE9;l&#xE9;phone.<\/p>\n<p><a href=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1257 size-full\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1.jpg\" alt=\"\" width=\"1492\" height=\"544\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1.jpg 1492w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1-300x109.jpg 300w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1-768x280.jpg 768w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/12\/ngm_popup_1-1-1024x373.jpg 1024w\" sizes=\"auto, (max-width: 1492px) 100vw, 1492px\"\/><\/a><\/p>\n<\/div>\n<div><\/div>\n<\/div>\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<h2 style=\"text-align: left;\"><\/h2>\n<div id=\"main-3\" style=\"text-align: left;\">\n<h4>D&#xE9;finir le num&#xE9;ro de t&#xE9;l&#xE9;phone portable<\/h4>\n<\/div>\n<\/div>\n<p style=\"text-align: left;\">Comme vous pouvez le constater vous &#xEA;tes directement diriger vers la page de param&#xE8;tres de votre compte Webmail a fin d&#x2019;introduire votre num&#xE9;ro de t&#xE9;l&#xE9;phone portable, confirmer ceci avec votre mot de passe actuelle.<\/p>\n<\/div>\n<div id=\"main-container\">\n<p style=\"text-align: left;\"><span style=\"color: #ff0000;\"><strong>Seuls les num&#xE9;ros d&#x2019;op&#xE9;rateurs de services mobiles luxembourgeois, fran&#xE7;ais, allemand et belge sont autoris&#xE9;s<\/strong><strong>.<\/strong><\/span><\/p>\n<p id=\"EFTFVpP\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-492 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702977f2ca4-e1537713198670.png\" alt=\"\" width=\"1031\" height=\"511\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702977f2ca4-e1537713198670.png 1031w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702977f2ca4-e1537713198670-300x149.png 300w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702977f2ca4-e1537713198670-768x381.png 768w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702977f2ca4-e1537713198670-1024x508.png 1024w\" sizes=\"auto, (max-width: 1031px) 100vw, 1031px\"\/><\/p>\n<p>Apr&#xE8;s avoir sauvegarder votre num&#xE9;ro de t&#xE9;l&#xE9;phone portable vous recevez un <strong>SMS<\/strong> avec un num&#xE9;ro de s&#xE9;curit&#xE9;&#xA0; al&#xE9;atoire appeler <strong>TAN <\/strong>veuillez introduire ce num&#xE9;ro <strong>TAN<\/strong> a fin&#xA0; de confirmer votre association de votre num&#xE9;ro de t&#xE9;l&#xE9;phone portable a fin de pouvoir restaurer son mot de passe a tout moment.<\/p>\n<div id=\"main-4\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1178\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/rec_tan_FR-1-e1537340455657.png\" alt=\"\" width=\"1019\" height=\"397\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/rec_tan_FR-1-e1537340455657.png 1262w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/rec_tan_FR-1-e1537340455657-300x117.png 300w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/rec_tan_FR-1-e1537340455657-768x299.png 768w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/rec_tan_FR-1-e1537340455657-1024x399.png 1024w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\"\/><\/div>\n<p>&#xA0;<\/p>\n<p style=\"text-align: left;\"><strong>Num&#xE9;ro de t&#xE9;l&#xE9;phone mobile enregistr&#xE9;.<\/strong><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1179\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/sms_confirmed_FR-1.png\" alt=\"\" width=\"1019\" height=\"403\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/sms_confirmed_FR-1.png 1263w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/sms_confirmed_FR-1-300x119.png 300w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/sms_confirmed_FR-1-768x304.png 768w, https:\/\/support.pt.lu\/wp-content\/uploads\/2018\/09\/sms_confirmed_FR-1-1024x405.png 1024w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\"\/><\/p>\n<p style=\"text-align: left;\">Maintenant, vous &#xEA;tes en mesure d&#x2019;utiliser la fonction de r&#xE9;cup&#xE9;ration du mot de passe.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<div id=\"main-5\"><\/div>\n<hr>\n<h1><\/h1>\n<div id=\"main-5\"><\/div>\n<h2 style=\"text-align: left;\"><span style=\"color: #000000;\"><em>R&#xC9;CUP&#xC9;R&#xC9; SON MOT DE PASSE<\/em><\/span><\/h2>\n<div id=\"main-6\">\n<h4 style=\"text-align: left;\">Connexion Webmail.<\/h4>\n<\/div>\n<p style=\"text-align: left;\">Sur l&#x2019;interface Webmail <a href=\"https:\/\/webmail.pt.lu\/\">https:\/\/webmail.pt.lu<\/a>,cliquez sur &#xAB;&#xA0;R&#xE9;initialiser mot de passe&#xA0;&#xBB;<\/p>\n<p id=\"LJzZKsK\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-493 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702982da95f-e1537713222120.png\" alt=\"\" width=\"356\" height=\"493\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702982da95f-e1537713222120.png 356w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702982da95f-e1537713222120-217x300.png 217w\" sizes=\"auto, (max-width: 356px) 100vw, 356px\"\/><\/p>\n<div id=\"main-7\" style=\"text-align: left;\"><\/div>\n<h4 style=\"text-align: left;\">Entrez l&#x2019;adresse e-mail ou le nom d&#x2019;utilisateur<\/h4>\n<p style=\"text-align: left;\">Sur l&#x2019;&#xE9;cran suivant, vous devez entrer votre adresse e-mail ou nom d&#x2019;utilisateur et cliquez sur &#xAB;&#xA0;R&#xE9;initialiser mot de passe&#xA0;&#xBB;.<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #ff0000;\">Pour r&#xE9;cup&#xE9;rer votre mot de passe avec succ&#xE8;s, veuillez fournir le nom d&#x2019;utilisateur ainsi que les quatre derniers chiffres du num&#xE9;ro de t&#xE9;l&#xE9;phone associ&#xE9; au compte e-mail.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2025\/05\/ngm_ps_recovery_phone_fr.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2987\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2025\/05\/ngm_ps_recovery_phone_fr.png\" alt=\"\" width=\"361\" height=\"504\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2025\/05\/ngm_ps_recovery_phone_fr.png 361w, https:\/\/support.pt.lu\/wp-content\/uploads\/2025\/05\/ngm_ps_recovery_phone_fr-215x300.png 215w\" sizes=\"auto, (max-width: 361px) 100vw, 361px\"\/><\/a><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #ff0000;\">Un SMS sera envoy&#xE9; au num&#xE9;ro de t&#xE9;l&#xE9;phone mobile associ&#xE9; &#xE0; votre compte de messagerie.<\/span><\/p>\n<div id=\"main-8\">\n<h4 style=\"text-align: left;\">Entrez le code PIN et le nouveau mot de passe<\/h4>\n<\/div>\n<p style=\"text-align: left;\">Sur l&#x2019;&#xE9;cran suivant, vous devrez entrer le code PIN que vous avez re&#xE7;u par SMS et vous devez entrer votre nouveau mot de passe, confirmez-le et cliquez sur &#xAB;&#xA0;R&#xE9;initialiser mot de passe&#xA0;&#xBB;.<\/p>\n<p style=\"text-align: left;\">Veuillez svp. choisir un mot de passe fort et tenez le strictement confidentiel.<\/p>\n<h5 style=\"text-align: left;\"><span style=\"color: #ff6600;\">Le mot de passe doit remplir les propri&#xE9;t&#xE9;s suivantes<\/span><\/h5>\n<ul>\n<li style=\"text-align: left;\"><strong><span style=\"color: #333333;\">Le mot de passe doit contenir d&#x2019;au moins 8 caract&#xE8;res.<\/span><\/strong><\/li>\n<li style=\"text-align: left;\"><strong><span style=\"color: #333333;\">Le mot de passe doit contenir une lettre miniscule [a-z].<\/span><\/strong><\/li>\n<li style=\"text-align: left;\"><strong><span style=\"color: #333333;\">Le mot de passe doit contenir une lettre majuscule [A-Z].<\/span><\/strong><\/li>\n<li style=\"text-align: left;\"><strong><span style=\"color: #333333;\">Le mot de passe doit contenir un caract&#xE8;re num&#xE9;rique [0-9].<\/span><\/strong><\/li>\n<li style=\"text-align: left;\"><strong><span style=\"color: #333333;\">Le mot de passe peut contenir des caract&egrave;res sp&eacute;ciaux [,.:;?!&nbsp;&raquo;\\&rsquo;`()&lt;&gt;[]{}+-*\/=$%&amp;\\|^~_@]<\/span><\/strong><\/li>\n<\/ul>\n<div id=\"main-9\">\n<p id=\"RXBzIpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-495 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702998cf20c-e1537713280763.png\" alt=\"\" width=\"357\" height=\"589\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702998cf20c-e1537713280763.png 357w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_56702998cf20c-e1537713280763-182x300.png 182w\" sizes=\"auto, (max-width: 357px) 100vw, 357px\"\/><\/p>\n<h4 style=\"text-align: left;\">Mot de passe r&#xE9;gl&#xE9; avec succ&#xE8;s.<\/h4>\n<p style=\"text-align: left;\">Si le code PIN est correct, et votre nouveau mot de passe a &#xE9;t&#xE9; entr&#xE9; correctement deux fois, vous recevez une confirmation que le nouveau mot de passe a &#xE9;t&#xE9; cr&#xE9;&#xE9; avec succ&#xE8;s.<\/p>\n<\/div>\n<p id=\"Wqvkjut\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-496 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029a218c38-e1537713317232.png\" alt=\"\" width=\"358\" height=\"333\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029a218c38-e1537713317232.png 358w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029a218c38-e1537713317232-300x279.png 300w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\"\/><\/p>\n<\/div>\n<p style=\"text-align: left;\">Maintenant, vous pouvez revenir &#xE0; la page de connexion Webmail et vous connectez avec le nouveau mot de passe.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<hr>\n<\/div>\n<div id=\"main-container\">\n<div class=\"row\">\n<div class=\"large-12 columns\">\n<div id=\"main-container\">\n<h4><\/h4>\n<h4 style=\"text-align: left;\"><\/h4>\n<div id=\"main-10\" style=\"text-align: left;\">\n<h2><span style=\"color: #000000;\"><em>M&#xC9;THODE CLASSIQUE DE R&#xC9;INITIALISATION<\/em><\/span><\/h2>\n<\/div>\n<p style=\"text-align: left;\">Si vous cliquez sur &#xAB;&#xA0;R&#xE9;initialiser mot de passe&#xA0;&#xBB; sur l&#x2019;interface Webmail et vous n&#x2019;avez pas encore enregistr&#xE9; un num&#xE9;ro de t&#xE9;l&#xE9;phone mobile associ&#xE9; &#xE0; votre compte de messagerie, vous obtiendrez l&#x2019;&#xE9;cran suivant et la routine standard doit &#xEA;tre utilis&#xE9;e: Veuillez svp. contacter notre Call Center (8002 8004),&#xA0; qui va lancer la proc&#xE9;dure de r&#xE9;initialisation Classique.<\/p>\n<p id=\"AbMxaMj\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-497 size-full aligncenter\" src=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029abb6ec8-e1537713342336.png\" alt=\"\" width=\"355\" height=\"358\" srcset=\"https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029abb6ec8-e1537713342336.png 355w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029abb6ec8-e1537713342336-150x150.png 150w, https:\/\/support.pt.lu\/wp-content\/uploads\/2015\/12\/img_567029abb6ec8-e1537713342336-297x300.png 297w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\"\/><\/p>\n<\/div>\n<p>&#xA0;<\/p>\n<\/div>\n<\/div>\n<div class=\"row\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ASSOCIATION D&#x2019;UN NUM&#xC9;RO DE GSM&#xA0; R&#xC9;CUP&#xC9;R&#xC9; SON MOT DE PASSE M&#xC9;THODE&#xA0; CLASSIQUE DE R&#xC9;INITIALISATION Conditions Pr&#xE9;alables Les clients Webmail doivent associer un num&#xE9;ro de t&#xE9;l&#xE9;phone portable luxembourgeois a leur compte a fin de pouvoir restaurer son mot de passe en toute commodit&#xE9;&#xA0; en cas de perte ou autre. INFO GARDER VOTRE T&#xC9;L&#xC9;PHONE PORTABLE PR&#xCA;T DE &#x2026; <a href=\"https:\/\/support.pt.lu\/fr\/webmail-documentation\/password-recovery\/\" class=\"more-link\">Continuer la lecture de <span class=\"screen-reader-text\">R&#xE9;cup&#xE9;ration du mot de passe<\/span>  <span class=\"meta-nav\">&#x2192;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"fr","enabled_languages":["en","de","fr"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"de":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false}}},"_links":{"self":[{"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":109,"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":3092,"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions\/3092"}],"up":[{"embeddable":true,"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/support.pt.lu\/fr\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}