{"id":2499,"date":"2023-05-04T15:01:20","date_gmt":"2023-05-04T14:01:20","guid":{"rendered":"https:\/\/support.pt.lu\/?page_id=2499"},"modified":"2023-05-30T14:18:27","modified_gmt":"2023-05-30T13:18:27","slug":"apple-mac-mail-email-configuration-pt-lu","status":"publish","type":"page","link":"https:\/\/support.pt.lu\/fr\/apple-mac-mail-email-configuration-pt-lu\/","title":{"rendered":"Apple – Mac – Mail – Email Configuration (@pt.lu)"},"content":{"rendered":"

Apple’s Mail program is the one most used on Apple’s Mac devices (i.e. MacBook).<\/p>\n\n\n\n

The following description and screenshots should guide you to setup a new Apple Mail Account for your @pt.lu email address as well as modify an existing one to comply to POST’s email security policy.<\/p>\n\n\n\n

    \n
  1. Apple Mail Preferences<\/a><\/li>\n\n\n\n
  2. Preferences Panel<\/a><\/li>\n\n\n\n
  3. Choose Provider<\/a><\/li>\n\n\n\n
  4. Add new mail Account<\/a><\/li>\n\n\n\n
  5. Customize Account<\/a><\/li>\n\n\n\n
  6. Modify existing Account<\/a><\/li>\n<\/ol>\n\n\n\n

    1. Apple Mail Preferences<\/h2>\n\n\n\n

    To add a new email Account or modify an existing one you can select the ‘Preferences<\/strong>‘ <\/strong>sub-menu from the main ‘Mail’ <\/strong>menu:<\/p>\n\n\n

    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    Of course, you can also select ‘Add Account’ which will guide you also to add a new account. However, the ‘Preferences’ sub-menu displays already all the options (tabs) you need to customize your account as required by POST email security policy.<\/p>\n\n\n\n

    2. Preferences Panel<\/h2>\n\n\n\n

    The ‘Preferences<\/strong>‘ panel displays on top the different tabs – like ‘General’ & ‘Accounts<\/strong>‘ and below the parameters related to the selected tab .<\/p>\n\n\n\n

    To add or modify an email account, you must select the ‘Accounts<\/strong>‘ tab.<\/p>\n\n\n\n

    If you did already define some other email accounts, these will be displayed.<\/p>\n\n\n\n

    To add a new account push the ‘+<\/strong>‘ button at the bottom left .<\/p>\n\n\n

    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    Having pushed the ‘+’ button will open a new panel window, where you can select your email provider.<\/p>\n\n\n\n

    3. Choose Email Provider<\/h2>\n\n\n\n

    Most email clients only support some common email services like Gmail, iCloud, Microsoft.<\/p>\n\n\n\n

    To add a POST residential email account (@pt.lu), please select the last option ‘Other Mail Account<\/strong>‘ and proceed pushing ‘Continue<\/strong>‘:<\/p>\n\n\n

    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    4. Add new email account<\/h2>\n\n\n\n

    Now you are facing a panel which requires to enter your @pt.lu email account credentials. <\/p>\n\n\n\n

    The ‘Email Address<\/strong>‘ and ‘Password<\/strong>‘ have been provided by POST Luxembourg during your initial order of your service.<\/p>\n\n\n\n

    To avoid problems due to incorrect credentials (password) , please check first your access using POST’s WebMail<\/a> services.
    If the WebMail connection works fine and you are able to read and send messages, you are ready to proceed with configuring your email client.<\/p>\n\n\n

    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    Note: The email address max.mustermann@pt.lu is a dummy one.
    Please use your email address and password as provided by POST.<\/em><\/p>\n\n\n\n

    Unfortunately, automatic discovery of POST residential email services fails with an error message ‘Unable to verify account name or password’.
    The problem is not related to your credentials, but to the fact that Apple is not able to discover automatically POST’s incoming and outgoing server names.<\/p>\n\n\n

    \n
    \"\"<\/a><\/figure>\n<\/div>\n\n\n

    To get your email account connected simply add the specific mail server names as following:<\/p>\n\n\n\n