Here are some frequently asked questions. If you don’t find the answer to your specific issue here, please contact support.hostpack@pt.lu

• HostPack – General
  • How do I log into my HostPack?
  • What subscription options are available on HostPack?
  • I receive a “Wrong Site” error when I try and send an email using my Hostpack Email
• Hostpack – E-Mail
  • One of my clients can’t send or receive emails, what should I do?

HostPack – General

Q. How do I log into my HostPack ?
A. You can log on here: https://webhost.pt.lu:8443

Q. What subscription options are available on HostPack ?
A. You can check here: http://www.post.lu/independants-et-pme/catalogue-produits/internet/hostpack#

Q.I recieve a “Wrong Site”error when I try and send an email using my hostpack Email.
A. When adding email, do you click “Get Certificate”just confirm the Security Exception

Hostpack – Email

Q. One of my clients can’t send or receive emails, what should I do?

This issue can be caused by several reasons:

• The email account of the user is full (Mail quota exceeded)
  • Log in to https://hostpack.lu/admin
  • Check if the user has exceeded their quota.
    
    
    
    
  • Either increase the mail storage of the particular user – or – Inform the particular user to remove old unneeded emails.
• An issue with your email client/software
• If your client can log into your account, but can’t send or receive emails, the email server settings on the client
  may have been misconfigured.
  See our step-by-step guides on the set-up process, which includes incoming & outgoing server settings.